Hand and Paw Project
Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com
Refer to sizing chart below, and watch our helpful sizing video on the Home Page.
Hand and Paw Project products are manufactured in Victoria, BC Canada, with components primarily from Europe.
Hand and Paw Project™...assisting animal shelters and groups worldwide
Canadian multi-media artist Deborah Groenheyde has had rescue dogs as part of her family for years, and knows first-hand the benefits these relationships bring to both humans and animals. When she started The Hand and Paw Project™ it was always part of her business plan to pay forward the love she’d found from her rescues, and thanks to the overwhelming support of her customers she’s been able to spread that love all over the globe.
Since 2015, with the help of everyone who has bought a piece of Hand and Paw Project™ jewelry, we’ve been able to help organizations in England, Scotland, Thailand, the United States, and at home in Canada. Many of these organizations rely solely on donations, and everyone at the Hand and Paw Project™ is grateful for the opportunity to support them in our shared mission of compassion.
We ship through Canada Post for all orders. Costs are based on weight of product and size of packaging, determined at checkout.
Depending on which type of shipping is selected, we may provide a tracking number for your shipment during fulfillment.
Generally, your order should arrive between 5-10 business days, but we arrival times may vary due to forces outside of our control (border issues, delays, etc).
Canada, USA, Australia
Approximately 10% of your purchase price will be donated to an animal charity! For this reason we are unable to offer refunds.
If you receive your product and it doesn't fit or you would like a different color, please contact us through firstname.lastname@example.org or through our Facebook page to discuss an exchange. This must be done within 30 days of purchase and any associated shipping charges are the responsibility of the customer.
If your product is defective, please contact us through the same link and we will happily repair it or exchange it for a new one. All of our products have a 1 year warranty.
If your purchase was not purchased through our website, but through one of our many retailers, you must deal with them directly. We do not offer exchanges or refunds for purchases not done through our website.